IRCTC to launch baggage insurance for train passengersThe Indian Railway Catering and Tourism Corporation (IRCTC) plans to offer 'baggage insurance' for train passengers as part of its efforts to provide them more facilities for booking tickets online.
A passenger can claim the insurance money in case of lost or theft of baggage. Goods like laptop and mobile phone will also be covered as part of the package.
The IRCTC has tied-up with New India Assurance for the plan.
"We are formalising a tie-up with a leading insurance company for offering baggage insurance service to e-ticket customers," a PTI report quoted a senior IRCTC official as saying, adding that "a customer will be given an option to avail the insurance coverage, which will not be mandatory".
The insurance premium will depend on the length of the journey and also the class of travel.
"We are trying to make the offer as the best travel insurance services for train passengers by including other options like hospitalisation during the journey," he said.
With over 2 million passengers travelling everyday and about 52 per cent opting for e-ticketing, IRCTC hopes that a significant section of passengers will opt for the insurance service.
"It will be a win-win situation for both the customers and IRCTC," he added.
Besides, the passengers are now offered e-catering and concierge services while booking tickets on certain trains and routes.
"We are expanding the e-catering facility to more trains as many reputed eatery or joints have also joined the e-catering list," the official said.
In order to facilitate last mile connectivity to tourists and passengers, the IRCTC has launched concierge services at certain selected stations in metropolitan cities like Delhi, Mumbai and Kolkata on a pilot basis.
The service aims to facilitate train passengers at the station in hiring a porter, getting information regarding running status of the trains, and arranging a taxi for dropping the passenger to his residence or hotel.
The concierge service will be provided at all major stations including tourist destinations on railways network.
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